Shipping/Return

SHIPPING COSTS

Shipping costs are calculated during the estimate process, without registration and without concluding the purchase process: simply enter the desired items in your shopping cart, indicate the quantity and select the goods destination.

The system calculates the total budget; adding or deleting items from the cart, the shipping fees are automatically updated. For some products, certain amounts of order or special promotions it is possible that the shipping charges are free; this indication is clearly provided with the words "Free Shipping”.

GENERAL INFORMATION

Garden Living collaborates with national couriers to carry out the deliveries of goods; these are delivered to the address indicated in the order by the customer and in usual business hours from Monday to Friday.

All merchandise is verified, carefully packed with personalised packaging and shipped with regular invoice or transport document.

At the time of shipment of the goods the customer receives an email notification containing the electronic copy of the document and a code to track the shipping status. Any impossibility to receive the goods, changes to the place of delivery or periods of absence must be immediately notified to the Customer Service in order to proceed with the necessary adjustments. In the absence of such notification, any costs of storage will be charged to the customer. In case of repeated inability to deliver, the goods in storage at the warehouse of the courier are available to the customer for a maximum of 5 working days; after this period, the order will be cancelled.

To facilitate the delivery, Garden Living includes free telephone service of notice by the courier, with which it will be possible to establish the time and day of delivery. Therefore please indicate one or more phone numbers where you are always available.

The standard delivery is carried out at street level, near the means of transport. During the ordering process, a "delivery to a specified floor" service can be selected (only for Italy), with an additional variable cost depending on the volume and weight of the goods to be delivered.

Delivery to the floor is carried out only by the staff, no hoist or machinery will be used. The customer will have to check the accessibility of goods to the place of delivery and report any problems

All pallet deliveries are to kerbside only

Any important or helpful details about the place of delivery that may be useful to the courier, must be reported in order notes or directly to enquiries@gardenliving.biz

DELIVERY TIME

Many of our products are available from stock with delivery to customer from 2-5 working days. Our product pages detail both the manufacture time and delivery time thereafter. Some of our larger product range have a lead time of 4-6 weeks as they are bespoke manufactured to client requirements.

HOW TO BEHAVE AT THE TIME OF DELIVERY

The goods are carefully checked and packed before departure from our warehouses. All shipments are insured ALL RISK, at no additional cost.

Such insurance allows you to be protected in case of damage or loss during transport.

At the time of delivery of the goods, the customer is required to check:

• that the number of packages delivered and exterior appearance is as specified on the transport document or invoice that the courier will deliver; • the packaging is intact and not altered even in the closing strip.

In case of tampering, breakage, wet packaging, dents or cuts, the customer has to accept the goods "subject to control", accurately describing the damage on the delivery receipt of the courier (eg: Reserve to inspection for dent on boxes). It is essential to describe the damage; generic reservations are not enough to start the practice of damage against the carrier.

In case of evident damages to the products, the customer can immediately refuse the delivery stating on the delivery receipt of the courier the reason for rejection (eg: Packing and goods damaged in transit).

Only in the event that the damage is partial (eg: 1 package of 4 received), it is advisable to accept delivery indicating in detail the damage reported on the delivery receipt of the courier in the section "subject to control goods". At the time of delivery, the courier does not have to wait for the customer to verify the status of the products, but must wait for the customer to check the condition of the packaging.

If you have any doubts at the time of delivery, you can telephone the "Customer Service" on +44 0845 388 0767.

We recommend extreme caution when opening the packaging; scissors or box cutters could compromise the product inside.

Once received the material and ascertained the presence of a transport damage, the customer is required to report it to Garden Living within 5 days of receipt of goods in the manner prescribed in the section "Product Warranties".

TERMS OF SERVICE

For any further information, please read the Terms of Service that regulate sales on this site, and which are understood to be accepted in full by the customer when a purchase is made.